1. Introduction and Acceptance

1. These Terms and Conditions (“Terms”) govern your access to and use of JadiBUMN (“Platform”), accessible at https://jadibumn.id, the platform for state-owned enterprise recruitment preparation. The Platform is operated by PT. Cerebrum Edukanesia Nusantara (“Company”, “we”, “us”, or “our”).
2. By registering for an account, accessing, or using the Platform, you (“User”, “you”, or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.
3. These Terms apply specifically to JadiBUMN and its services related to BUMN (State-Owned Enterprise) recruitment. Additional terms or policies may apply to specific features or promotions and will be communicated to you as applicable.

2. Definitions

1. “Platform” means JadiBUMN, the digital education service accessible at https://jadibumn.id, including its website, mobile application, and any related digital channels.
2. “Services” means all features, content, and facilities provided on the Platform, including but not limited to Tryout (mock examinations), Practice Questions (Latsol), Courses/Materials, Liveclass (live online classes), Journey/Guided Learning, and other supporting features.
3. “Account” means the User’s registered account on the Platform, created through Google OAuth authentication.
4. “Membership” or “Package” means a premium access subscription purchased by the User to access certain content and features on the Platform for a specified duration.
5. “Content” means all educational materials, questions, answer explanations, videos, liveclass recordings, modules, and other digital materials available on the Platform.
6. “Payment Gateway” means the third-party payment service providers partnered with the Company, including Midtrans, iPaymu, and DANA.
7. “VOC (Voice of Customer)” means the Company’s customer support team that handles complaints, inquiries, and issue reports from Users through the Helpdesk system.

3. Registration and User Account

1. Account registration on the Platform is conducted exclusively through Single Sign-On (SSO) using Google OAuth. To register, you simply select the Google account you wish to use to access the Platform. No additional registration form is required after successful Google authentication.
2. By registering, you agree that your basic Google profile data (full name and email address) will be used as your account identity on the Platform. Your email address is read-only and cannot be changed after registration.
3. Additional profile data is collected on a lazy basis, meaning it is only requested when a specific feature requires it:
   1. Phone number — requested during the checkout/package purchase process;
   2. Province and city of residence — requested when accessing the Tryout analysis feature;
   3. Other profile data as required by specific features.
4. You are responsible for maintaining the security of the Google account used to access the Platform. The Company shall not be liable for any unauthorized use of your Account resulting from your failure to secure your Google account credentials.
5. One Google account may only be used for one Account on the Platform.
6. You are prohibited from creating an Account using a false identity, another person’s Google account, or an unverified Google account.

4. Services Provided

JadiBUMN provides digital education services specifically designed for job seekers preparing for recruitment examinations at Indonesian state-owned enterprises (BUMN). The following Services are available on the Platform:

4.1 Core Services

1. Tryout (Mock Examinations) — Attempt-based examination simulations structured as Category → Tryout → Section → Lesson. Includes timed sessions, question navigation, and comprehensive result analysis with answer explanations. Tryout content is tailored to BUMN (State-Owned Enterprise) recruitment examination formats.
2. Latsol (Practice Questions) — Self-paced practice mode with similar mechanics to Tryout but without strict time constraints, designed for in-depth study and topic mastery.
3. Course/Materials — Learning modules available in various formats (text, video, quiz) that can be studied independently, with bookmark and progress tracking features.
4. Liveclass (Live Online Classes) — Live online classes with instructors, including upcoming class schedules and access to recordings (replay) for Users who cannot attend the live session.
5. Journey/Guided Learning — Structured learning paths that guide Users through a sequence of learning nodes in a defined order, with two-level access controls.
6. Links/Groups & Free PDFs — Links to study group communities and downloadable free PDF materials included as additional package benefits.
7. Activity Center — Official announcements from the Platform and reports on the User’s learning activities and progress.
8. Helpdesk — An issue reporting and inquiry system with two pathways (technical issues and general inquiries), Quick Reply functionality, and defined SLA for handling.

4.2 Service Availability

The Company reserves the right to add, modify, suspend, or discontinue any part of the Services at any time without prior notice, including but not limited to adding new features, changing feature mechanics, or retiring features that are no longer relevant. Guest Mode (unauthenticated browsing of limited content) is available on the web version only.

5. Membership and Payment

5.1 Membership Packages

1. Certain Services on the Platform require an active Membership. You may view package details (name, benefits, active period, and price) before making a purchase.
2. Each Membership Package grants access to a specific combination of features (Tryout, Latsol, Course, Liveclass, Journey) as configured by the Company for the selected package.
3. The active period of a Membership begins from the moment payment is confirmed by the system and expires according to the duration of the selected package.

5.2 Payment Process

1. Payments are processed through official Payment Gateways partnered with the Company, namely Midtrans, iPaymu, and/or DANA, using the payment methods available on each respective gateway.
2. The applicable price is the latest price at the time you submit your payment, not the price displayed when you first opened the checkout page. If a price change occurs (including the expiration of a flash sale) before submission, the updated price will apply.
3. An unpaid invoice will automatically expire 24 (twenty-four) hours after its creation.
4. You may cancel a transaction before completing payment, and the transaction status will change to Cancelled.

5.3 Vouchers

You may apply a voucher code during checkout. A voucher providing a 100% discount will bypass the Payment Gateway and directly activate your Membership. Voucher terms, conditions, and validity periods are determined solely by the Company.

5.4 Payment Failures

In the event that a Payment Gateway callback fails after 3 (three) automatic retry attempts, your package will not be activated automatically. In such cases, you must contact VOC (our customer support team) with valid proof of payment. The VOC team will verify your payment and, if confirmed, will manually activate your Membership.

5.5 Refund Policy

1. The Company does not provide refunds for Membership packages that have been successfully activated, except under specific circumstances at the sole discretion of the Company.
2. Refund requests arising from technical system disruptions will be handled on a case-by-case basis through the VOC team.

6. Intellectual Property Rights

1. All Content available on the Platform, including but not limited to examination questions, answer explanations, videos, modules, course materials, designs, logos, icons, layouts, and source code, are the intellectual property of the Company or its licensors.
2. You may not copy, reproduce, distribute, sell, lease, transmit, publicly display, or create derivative works from any Content without prior written permission from the Company.
3. All trademarks, service marks, and trade names displayed on the Platform are the property of the Company or their respective owners.

7. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

1. Using the Platform for any purpose that violates applicable laws or regulations of the Republic of Indonesia;
2. Performing any action that may disrupt, damage, or overload the Platform’s technical infrastructure, including but not limited to DDoS attacks, code injection, cross-site scripting (XSS), or exploitation of any security vulnerabilities;
3. Accessing or attempting to access another User’s Account without authorization, including through brute force, social engineering, or any other method;
4. Sharing, selling, or transferring your Account or Membership to any third party;
5. Recording, downloading, or redistributing Liveclass content, video explanations, or any other premium Content without written permission from the Company;
6. Engaging in cheating during Tryout sessions, including using bots, automated scripts, or manipulating the scoring system;
7. Using the Platform’s API in an unauthorized manner or exceeding reasonable usage limits (rate limiting);
8. Uploading, posting, or transmitting any content that is discriminatory (SARA), pornographic, constitutes hate speech, or is otherwise illegal through the Helpdesk or any communication channel on the Platform.

8. Personal Data Protection

In accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP):

8.1 Data We Collect

The Company collects the following personal data from Users:

1. Identity data: full name and email address (obtained automatically from your Google account during registration);
2. Phone number (requested during the checkout/package purchase process);
3. Location data: province and city of residence (requested when accessing Tryout analysis features);
4. Learning activity data: Tryout attempt history, Course progress, Liveclass attendance, and other performance data;
5. Transaction data: package purchase history, payment status, and voucher information used;
6. Device and technical data: browser information, operating system, and other technical data necessary for Platform operations.

8.2 Purpose of Data Processing

Your personal data is processed for the following purposes:

1. Providing and operating the Services on the Platform;
2. Processing transactions and activating Membership packages;
3. Displaying personalized analysis results and learning recommendations;
4. Handling complaints and providing customer support through the Helpdesk;
5. Sending notifications, announcements, and Service-related information;
6. Internal analytics for improving Service quality;
7. Fulfilling applicable legal obligations.

8.3 Data Storage and Security

1. Your personal data is stored on servers managed by the Company using Google Cloud Platform (GCP) infrastructure.
2. The Company implements reasonable technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

8.4 Your Data Rights

In accordance with UU PDP, you have the right to:

1. Access the personal data held by the Company about you;
2. Update or correct inaccurate personal data;
3. Request the deletion of your personal data in accordance with applicable regulations;
4. Withdraw your consent for personal data processing;
5. Object to the processing of your personal data.

8.5 Account Deletion

You may request account deletion through the “Delete Account” feature available in the Account & Profile menu on the Platform. The deletion process will be carried out in accordance with the Company’s internal procedures and applicable laws and regulations, including any minimum data retention obligations that may be required by regulation.

9. Limitation of Liability

1. The Services are provided on an “as is” and “as available” basis. The Company does not warrant that the Services will always be available without interruption, free from errors, or meet all of your expectations.
2. The Company shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use the Services.
3. The Company does not guarantee academic results, examination success, or any specific achievement from the use of the Services. The Content is intended as a learning aid and does not constitute a guarantee of success in BUMN (State-Owned Enterprise) recruitment.
4. The Company shall not be liable for disruptions caused by factors beyond its reasonable control (force majeure), including but not limited to natural disasters, internet network disruptions, government policies, or third-party system failures (including Payment Gateway failures).
5. In the event of service downtime, the Company will make commercially reasonable efforts to restore the service within a reasonable timeframe. Any compensation for downtime, if provided, shall be at the sole discretion of the Company.

10. Helpdesk and Complaint Handling

1. You may report issues or submit inquiries through the Helpdesk feature available on the Platform.
2. Issue reports will be handled according to the Service Level Agreement (SLA) established by the Company, following the state machine: Reported → In Process → Resolved.
3. The VOC team is authorized to perform Direct Edit (direct content editing) in the handling of certain tickets, in accordance with internal procedures.
4. The Company will endeavor to respond to every report within a reasonable timeframe but does not guarantee a specific resolution time for each case.

11. Changes to These Terms

1. The Company reserves the right to amend, update, or revise these Terms at any time.
2. Changes will be communicated to you through notifications on the Platform, email, or other official communication channels.
3. Your continued use of the Platform after any modification to these Terms constitutes your acceptance of the revised Terms.
4. The latest version of these Terms will always be available on the designated page of the Platform.

12. Governing Law and Dispute Resolution

1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
2. Any dispute arising from or in connection with these Terms shall first be resolved through deliberation and consensus (musyawarah untuk mufakat).
3. If deliberation fails to reach an agreement within 30 (thirty) calendar days, the parties agree to submit the dispute to the competent court within the jurisdiction of the Republic of Indonesia.

13. General Provisions

1. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
2. The Company’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
3. These Terms constitute the entire agreement between you and the Company regarding your use of JadiBUMN and supersede all prior agreements or understandings on the same subject matter.
4. By registering for and/or using the Platform, you confirm that you have read, understood, and agree to be bound by all provisions of these Terms and Conditions.